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Chapter 1: In the Beginning

Chapter 2: Aligning Training with Vision, Mission, and Goals

Chapter 3: Needs Assessment

Chapter 4: Training Design

Chapter 5: Training Delivery

Chapter 6: Outsourcing: Finding the Right Training Provider

Chapter 7: Evaluation Part 1: How Did the Training Go?

Chapter 8: Evaluation Part 2: Is Training Adding Value?

Chapter 9: Ensuring and Promoting Training Success

References

Index

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A Practical Guide to Training and Development

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