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Chapter 1: In the Beginning
Chapter 2: Aligning Training with Vision, Mission, and Goals
Chapter 3: Needs Assessment
Chapter 4: Training Design
Chapter 5: Training Delivery
Chapter 6: Outsourcing: Finding the Right Training Provider
Chapter 7: Evaluation Part 1: How Did the Training Go?
Chapter 8: Evaluation Part 2: Is Training Adding Value?
Chapter 9: Ensuring and Promoting Training Success
References
Index
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A Practical Guide to Training and Development
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